A-OK Business Services

Partnering and Payments

After a one hour free consultation, you and I will decide whether we are a good match. If we decide to partner together, I will provide you with a written agreement and confidentiality statement. Once these two documents have been signed by both parties and returned, I will then send a Paypal invoice for the first month’s retainer. Invoices will be sent monthly based on the date the first payment was made. For example, if your first invoice was paid on August 24^th then your next invoice will be on or around the 24^th of September. All invoices are to be in full paid within 7 days of receipt.

I offer retainer and per project options. When requesting retainer services, I do ask for a one month notice, if you wish to discontinue our work together.

Communication Policy

Communication is essential when partnering virtually. Therefore, as part of our agreement, I require one day per week 30-60 minute catch-up calls. These calls do not come out of your retainer hours. These calls are used for catching up with current projects and updating new tasks.

About the Confidentiality Agreement

As stated above, I will send you a confidentiality agreement, this agreement is for your benefit. The agreement states that any of your business related concepts and material or other related content is kept confidential and will not be shared without your consent. It also states that anything I create for you or your business is yours; you own the rights to all content and products that I create on your behalf.

Hours

My online hours are from 9am EST to 3:30 pm EST, Monday through Friday. I am a work from home mom and it is important to me that I spend time with the kids when they return home from school and on the weekends. With that said, I do work evenings (usually once they are settled in bed); however, my online hours are when I take client calls and IMs. This is also when I respond to emails, voice messages and faxes. I normally check my email at least 3 times during my online hours – therefore your emails will be answered quickly during these hours. I am also available by IM and Skype if needed.

Sick Days and Family Stuff

I very rarely ever take a sick day; that’s why I own a laptop (can work in bed)! There are however those rare occurrences when I am really down and out sick – I do my best to keep you updated and give you the earliest possible warning if I think I will be out for a day or two. Children however are not so good at warning us, and while (knock on wood) my children have awesome immune systems and rarely get ill, there could be a day or two when they need to stay home from school and my work availability will be limited. If there will be a planned time off, you will be notified at least one month in advance.